Description

Dealing with Difficult People

Theodore Roosevelt once said, “The single most important ingredient of success is knowing how to get along with people.” However, most people would agree that it isn’t as easy as it sounds when it comes to getting along with certain people. In fact, it can be incredibly stressful dealing with difficult people! This workshop has been designed for immediate application of practical strategies that participants can use when dealing with difficult people in the workplace.

Agenda:

• What is a difficult person and what makes them difficult?
• Types of difficult people in the workplace
• Difference between difficult people and workplace bullies
• The importance of non-verbal communication skills
• What if I’m the difficult person?
• Strategies to deal with difficult people and how to practically apply them